ReceptionHero AI
Privacy Policy
Effective Date: May 14, 2026
ReceptionHero AI provides AI-powered missed-call response, virtual receptionist, and customer follow-up tools for businesses. This Privacy Policy explains how we collect, use, protect, and share information when businesses and their customers interact with our services.
Information We Collect
We may collect information from businesses that sign up for ReceptionHero AI, including business name, contact name, email address, phone number, website, service preferences, and billing-related information if applicable.
We may also process information related to customer communications, including caller phone numbers, missed-call details, message history, timestamps, and business-specific response settings.
How We Use Information
We use information to provide missed-call response services, AI receptionist tools, customer follow-up messaging, account management, support, service improvement, security, abuse prevention, and legal or regulatory compliance.
SMS and Communication Data
ReceptionHero AI may send transactional SMS messages on behalf of participating businesses after a customer calls the business and the call is missed or unanswered. These messages are designed to help the customer reconnect with the business they contacted.
SMS communication data is used only to provide the requested business communication service, maintain records of messages sent, support opt-out requests, prevent abuse, and comply with carrier, legal, and regulatory requirements.
No Sale of Personal Information
ReceptionHero AI does not sell personal information. We do not sell SMS opt-in information, phone numbers, or customer communication data to third parties.
No Sharing of SMS Consent for Marketing
SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing purposes. SMS consent is used only to provide the communication service requested by the business and expected by the customer.
Service Providers
We may use trusted service providers for hosting, communications, analytics, security, customer support, payment processing, and messaging delivery. These providers are only permitted to process information as needed to provide services to ReceptionHero AI and must protect the information appropriately.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure. No system can be guaranteed completely secure, but we work to protect data using commercially reasonable practices.
Data Retention
We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and meet carrier or regulatory requirements.
Customer Choices
SMS recipients may opt out of further SMS messages at any time by replying STOP. Recipients may request help by replying HELP or contacting support@recepheroai.com.
Business customers may contact us to request access, correction, or deletion of account information, subject to legal, billing, operational, and compliance requirements.
Children’s Privacy
ReceptionHero AI is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
ReceptionHero AI
Terms of Service
Effective Date: May 14, 2026
These Terms of Service govern the use of ReceptionHero AI, an AI-powered missed-call response, virtual receptionist, and customer follow-up service for businesses.
By using ReceptionHero AI, you agree to these Terms.
Service Description
ReceptionHero AI helps businesses respond to missed calls, follow up with customers, and automate certain receptionist-style communication tasks. The service may include SMS messaging, email notifications, AI-generated responses, call-related workflows, and customer communication tools.
Business Responsibilities
Businesses using ReceptionHero AI are responsible for ensuring that their use of the service complies with all applicable laws, carrier rules, industry requirements, and customer communication regulations.
Businesses must only use ReceptionHero AI for legitimate business communication with customers or callers who have contacted the business or otherwise provided appropriate consent.
Prohibited Uses
Businesses may not use ReceptionHero AI for spam, cold outreach, purchased lead lists, deceptive messaging, unlawful marketing, harassment, fraud, phishing, illegal content, or any communication that violates applicable laws or carrier requirements.
Businesses may not upload or use contact lists where recipients have not provided appropriate consent.
SMS Messaging Terms
ReceptionHero AI may send transactional SMS messages on behalf of participating businesses. These messages are typically triggered when a customer calls a business and the call is missed or unanswered.
Message frequency may vary depending on the customer’s interaction with the business. Message and data rates may apply. Customers can opt out at any time by replying STOP. Customers can receive help by replying HELP or contacting support@recepheroai.com.
Opt-Out Compliance
Businesses agree to honor opt-out requests and not attempt to bypass or override customer SMS opt-outs. ReceptionHero AI maintains opt-out handling for messages sent through the platform.
AI-Generated Content
ReceptionHero AI may use artificial intelligence to help generate or select responses. Businesses are responsible for reviewing their settings and ensuring that automated communications are accurate, appropriate, and lawful for their industry and customers.
No Guarantee of Results
ReceptionHero AI does not guarantee increased revenue, customer retention, appointment bookings, or business outcomes. The service is provided as a communication and automation tool.
Account Access and Security
Businesses are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under their account.
Suspension or Termination
ReceptionHero AI may suspend or terminate access if a business violates these Terms, violates messaging rules, creates compliance risk, abuses the platform, or uses the service unlawfully.
Limitation of Liability
To the maximum extent permitted by law, ReceptionHero AI is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
Changes to Terms
We may update these Terms from time to time. Continued use of the service after updates means you accept the revised Terms.
ReceptionHero AI
SMS Messaging Policy
Effective Date: May 14, 2026
ReceptionHero AI provides SMS messaging tools for businesses that use our missed-call recovery and virtual receptionist services.
Purpose of SMS Messages
SMS messages sent through ReceptionHero AI are transactional and service-related. They are intended to help customers reconnect with a business after the customer has called the business and the call was missed or unanswered.
Example SMS use cases include:
- Responding to a missed customer call
- Letting the customer know the business received their call
- Asking how the business can help
- Helping schedule a callback or appointment
- Following up on a customer service request
- Providing business-related assistance requested by the customer
No Cold Outreach
ReceptionHero AI is not intended for cold SMS outreach, purchased contact lists, lead scraping, spam campaigns, or unrelated marketing blasts.
Opt-In and Consent
Customers may receive SMS messages when they call a participating business, request information from that business, submit a form, book an appointment, or otherwise provide consent to be contacted.
When a customer calls a business and the call is missed, ReceptionHero AI may send a response on behalf of that business because the customer initiated contact with the business.
Message Frequency
Message frequency may vary depending on customer interaction and business settings. A typical missed-call workflow may include an initial response and limited follow-up messages related to the customer’s inquiry.
ReceptionHero AI is not designed for high-volume unrelated messaging or continuous promotional campaigns.
Message and Data Rates
Message and data rates may apply depending on the recipient’s mobile carrier and plan.
Opt-Out Instructions
SMS recipients may opt out at any time by replying STOP.
After a recipient replies STOP, they should no longer receive SMS messages from that business through ReceptionHero AI unless they later re-consent where allowed by law.
Privacy
ReceptionHero AI does not sell SMS opt-in data, phone numbers, or messaging consent. SMS consent is not shared with third parties or affiliates for their own marketing purposes.
Business Compliance
Businesses using ReceptionHero AI must use the platform responsibly and in compliance with applicable laws, carrier rules, and industry standards. Businesses may not use the platform for spam, deceptive messaging, unlawful marketing, or communications to recipients who have opted out.
ReceptionHero AI
SMS Opt-In Proof
Effective Date: May 14, 2026
This page explains how customers may consent to receive SMS messages from businesses using ReceptionHero AI.
How SMS Consent Is Obtained
ReceptionHero AI sends SMS messages on behalf of participating businesses in response to customer-initiated interactions.
Customers may provide consent or initiate SMS communication in one or more of the following ways:
- Calling a participating business
A customer calls a business. If the call is missed or unanswered, ReceptionHero AI may send a transactional SMS response on behalf of that business to help the customer reconnect with the business.
- Submitting a website form
A customer submits a form to a participating business and provides a phone number with permission to be contacted.
- Booking or requesting an appointment
A customer requests an appointment, callback, estimate, service, or consultation and provides a phone number.
- Directly requesting communication
A customer asks the business to contact them by phone or text.
Example Opt-In Language for Participating Businesses
Participating businesses may use language such as:
“By providing your phone number or contacting our business, you agree that we may contact you by phone or text regarding your inquiry, appointment, missed call, or service request. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out. Reply HELP for help.”
Missed-Call SMS Context
ReceptionHero AI’s primary SMS workflow is missed-call recovery. The customer first calls the business. If the business misses the call, ReceptionHero AI sends a limited transactional response on behalf of the business.
Example message:
“Hi, this is ReceptionHero AI following up on behalf of [Business Name]. We saw that we missed your call. How can we help? Reply STOP to opt out.”
Opt-Out
Recipients may opt out at any time by replying STOP.
No Purchased Lists
ReceptionHero AI does not allow businesses to use purchased lists, scraped contacts, or unrelated third-party lead lists for SMS messaging.
No Sale of Consent
ReceptionHero AI does not sell SMS opt-in information, phone numbers, or consent records.